tag:blogger.com,1999:blog-4459752770842382924.post5292260469939412128..comments2023-09-28T02:28:29.511-07:00Comments on WSR Photography: My apologizesWSR Photographyhttp://www.blogger.com/profile/02578476190552952347noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4459752770842382924.post-20335988676346940862009-11-06T13:09:32.434-08:002009-11-06T13:09:32.434-08:00Thanks for the response. The problem I've ofte...Thanks for the response. The problem I've often, but not always, had is the attitude, sometimes arrogance, of the help folks, assuming the problem is always the customer. It still may be but there are better ways to approach and talk with a customer.<br /><br />You're right about their assumption of the technical intelligence of the customer. In this case all the help technician had to do was suggest running test with browers under similar conditions to see if it was the browers (which it was), and they'll look at the lag issue with the servers. Not once did he say he would do or forward anything on their end to see if there are problems.<br /><br />And I've had previously problems with my ISP which was entirely their fault, but it took them 2+ days to see and fix it, and then only after going there in person. The problem is that, as you note, customer service has problem everywhere, so it's often the lesser of evils who want to talk with.<br /><br />The problem is that I have just enough knowledge to understand the basics and ask for help and guidence, and get angry when treated like something less.WSR Photographyhttps://www.blogger.com/profile/02578476190552952347noreply@blogger.comtag:blogger.com,1999:blog-4459752770842382924.post-84236788839049058622009-11-06T10:53:27.380-08:002009-11-06T10:53:27.380-08:00I know how you feel. I DO have a problem with the ...I know how you feel. I DO have a problem with the general lack of customer service. Because none of these companies want to pay over minimum wage - or LESS if they can outsource to India, they mostly get people who don't know anything and are only reading from a script... and all the scripts end with the customer getting the blame.<br /><br />I just went through this with my cable company (Charter) and after weeks of phone calls they finally fixed THEIR problem (after telling me it was me, repeatedly). <br /><br />I had a general idea what was wrong but that didn't matter. Explaining my expertise in electronics/computers/networking etc. didn't help - the person on the other end just paused (probably looking like a deer in headlights) and then resumed reading from the script.<br /><br />Eventually, enough people reported the same problem (each getting the same runaround crap) that someone FINALLY passed it on to a person who knew JACK about something ...and it got fixed.<br /><br />If they actually wanted to help people, they'd hire someone like...well, ME. But I don't really want to do it for 7.50 an hour part time.... So don't get me started on "tech support" :)Chriss Paganihttps://www.blogger.com/profile/11644410311763728065noreply@blogger.com