Saturday, November 20, 2010

iPad Zagat To Go

I bought the Zagat To Go app on the Apple iPad app store ($10) and I discovered it's not what it's claim to be, although very good and useful, not necessarily complete. But my complaint is that when I went to use the off-line feature it popped up a box saying my version was not compatible with the latest on-line version of the database and I needed to use the "Update" tool, except the tool didn't work.

I followed their instruction requiring a wifi connection (no 3G) with two different wifi networks and got the same result, nothing. It's like they didn't update the iPad version or didn't make the old database available. That sucks. But what suck more, or is it worse?, is that when I went to send e-mail, I had to search and scroll through a host of answers to find the question wasn't asked or answered.

So I tried the customer support (contact) feature except it required a login account or my Facebook account. But using Facebook I have to surrender permission for them to drain all my user and friend information with no control of how it's used. So I created an account with them except when I went to send e-mail it wanted a ton of information about a simple question, like all the technical information on my iPad to get into it.

Like I'm going to give them that? It's a simple question. I don't need them to access my iPad. They can answer it very quickly and easily, is the latest iPad version on Apple's iPad app store compatible or not with their on-line database to download the information they offer to buyers? If not, why not, and when will it be compatible.

I hate government intrustion into my life like the next person but I hate corporate intrusion worse when it's excessive. And while I still like the Zagat To Go app, I won't recommend it until they fix this problem with an update.

1 comment:

  1. Sheesh. I agree. My personal feeling is that there are two giant opposing forces that want to grind us under their boot heel; government and corporations. And I noticed they both want the same thing from us: All of our privacy and all of our money.

    The only time we're safe is when they spend their time fighting each other.